Refund Policy
Last updated: July 16, 2026
At Electric Whiskey Smoker Kit, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and return process. Please read our policy carefully.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. After 30 days from the delivery date, we cannot offer you a refund or exchange.
2. Eligibility for Return
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by the original receipt or proof of purchase.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@smokemywhiskey.com with your order number and the reason for your return.
- Receive RMA: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Ship Item: Package your item securely, include the RMA number clearly on the package or inside, and ship it to the address provided in our return instructions.
Please do not send your purchase back to the manufacturer or without an RMA number, as it will not be processed.
4. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some time for your bank or credit card company to post the refund to your account.
5. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items cannot be returned:
- Products that have been used or are not in their original condition.
- Items not in their original packaging.
- Any item returned more than 30 days after delivery.
- Gift cards.
- Clearance or final sale items.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@smokemywhiskey.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including any original shipping costs, once the damage is verified. We may require you to return the damaged item, in which case we will provide a prepaid return label.
8. Exchange Policy
We only replace items if they are defective or damaged (see section 7). If you need to exchange an item for a different reason (e.g., you ordered the wrong item), please follow the return process for a refund and place a new order for the desired item. You will be responsible for the return shipping costs of the original item.
9. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@smokemywhiskey.com.